Important Information

We kindly ask you to read very carefully the Rental Policy of our company, before you continue with the confirmation of your car booking.
After we receive the online resrevation, we confirm that you have read and accepted all general rental conditions mantioned below.

Prices appear in the website include all local Taxes-VAT, Unlimited KMs, Full Insurance C.D.W (with Excess), Personal Accident Insurance, Public Liability & Third Parties Insurance, Insurance against Theft and Fire.
Prices do not include: Fuel, washing, traffic fines, accident file expenses and any situation stated in "Not Covered" section.

Age requirements

Minimum age for driver to rent a car:
23 years old for Economy & Medium Category, with valid driving license issued at least 2 years before the rental date.
25 years old for all other categories, with valid driving license issued at least 3 years before the rental date.
28+ years old for convertible Audi A3 and Premium Luxury category with minimum driving experience 5 years.
Maximum age limit for renting a car, is 70 years old.

Required documentation

For the Rental Agreement that should be signed by both parties at the pick-up point, the renter must provide the following required documents:
- Passport or ID card
- Driving License (National Driving License for EU, U.K, U.S.A, Canada, Australia, Israel citizens and International Driving License for all other countries) 
- Valid Credit/Debit card (VISA or MasterCard) issued on the name of the main driver 

** All above documents should be presented in their original form and not in copy or digital/electronic form.
AUTOCRETA reserves the right to deny a particular request or reservation, if the above conditions are not met.

By signing the Rental Agreement, the renter confirms that all information provided, is accurate and true, and accepts the terms & conditions of the rental. 
In case of inaccuracy, or in case of violating the rental terms, Autocreta company reserves the right to terminate the hire and take immediate possession of the vehicle.

Additional driver

Our policy, allows you to add a second driver with your rental, without charge.
For third driver, applies extra daily charge 2€.
Additional drivers should meet all requirements (age, license, etc.) and can only be added at the pick up location, in order to sign the rental contract.

Rental payment & methods accepted

The total estimated cost of the rental must be paid at the beginning of the rental, at the pre-agreed method.
We accept cash payments, credit & debit card payments (VISA, Mastercard, Maestro), bank transfer payments & online payments via Viva Wallet platform.
*It is not possible to submit any amount, in installments.

Full Insurance C.D.W (Collision Damage Waiver)

The prices stated in our website, include full insurance C.D.W (Collision Damage Waiver) with Excess.
This coverage reduces the renter's liability up to a certain amount, in case of damage to the car's body, collision and/or accident, provided that the Road Traffic Code is not violated.
C.D.W insurance, incurs a deposit for the amount of the Excess ranged from 500€ to 5.000€, depending on the vehicle category.



Full insurance SCDW (Super Collision Damage Waiver) 

Super Collission Damage Waiver (S.C.D.W) insurance with reduced Excess. 
With this coverage, the renter can further reduce the Excess amount, for all categories that imply to S.C.D.W, in the event of an accident or collision, as well as in case of damages to the vehicle body, provided that the use of the rented vehicle, is always according to the Rental Conditions of the company.

The specific insurance is optional and available upon request, at an additional daily fee that depends on the vehicle category and purchased on delivery of the vehicle.
For the purchase of this insurance package, the driver must be between 25 - 65 years old at the time of the rental and the duration of the hire should be minimum 7 days. 
*S.C.D.W insurance, may not be available for some categories.

Important notice: If the renter has taken out insurance with a personal insurance provider of his country, this in no way implies that damages are covered by Autocreta car rental company. 
Consequently, the customer is solely responsible for claiming reimbursement for the damages directly from his personal insurance provider.


Not Covered

The renter is responsible for any damage caused to the vehicle (not specified in the Car Inspection Form that is provided together with the Rental Agreement upon collection) as well as for the following situations that are not covered by the insurance (CDW or SCDW), in no case:

  • Damage to the vehicle or to third parties due to negligent driving, driving under the effect of alcohol or drugs, and/or reckless driving.
  • Damages caused by driving over roads in bad condition (off-road driving, unpaved/graveled roads, e.g Balos road or similar routes).
  • Scratches from tree branches or fenses, stains on car body from parking under trees, damages from parking on high sidewalks.
  • Damages to tires and/or rims.
  • Damages caused in the interior and/or exterior of the car by animals.
  • Any kind of damage caused in the cabin interior of the car (switches, seats, gear lever, locks, seat belts, seat headrests, car audio, mats, etc.)
  • Accidents and/or damages resulting after violation of International Traffic Regulations, such as: exceeding speed limits, U-turns, abnormal overtaking, violating STOP sign or red traffic light, reckless/dangerous driving, etc.
  • Any damage to the rental vehicle caused by negligence or failure to abide by the rules.
  • Driving with a flat tire, overheat indicator or other warning signs
  • Filling the car up with the wrong fuel.
  • Acts of vandalism and natural disasters.
  • Key loss or damage (for transfering the spare key to the renter applies trasnfer fee depending on the location, plus the cost of the key replacement).
  • Damage to the car locks (interior or exterior)
  • Battery recharging/replacement after forgetting lights or indicators on, while parked (charge 150€).
  • Damages to the roof and the underside of the car.
  • Damage to engine, gearbox and/or clutch by wrong use.
  • Damage, loss or theft of the vehicle´s accessories such as: antenna, jack, windscreen wipers, petrol cap, boot tray, triangles, GPS remotes, child car seats, etc. 
  • Accidents and/or damages not reported to the rental company or to the local police authorities, timely or at all
  • Is not allowed to transfer more passengers than specified by the vehicle manufacturer or permitted by the law.
  • Is not allowed the vehicle to be driven by persons not registered in the rental agreement.
  • Is not allowed to use the vehicle to push or tow other vehicles, or participate in races, contests or competitions of any kind.
  • Is not allowed to use the rental vehicle to load or transport goods of any kind, or install a roof rack.
Any occurrence which violates the provisions of this Rental Agreement shall be construed as vehicle misuse in which case the renter will be liable for all damages caused to the vehicle.

Rental Guarantee Preauthorization

Upon delivery of your car, it is obligatory to provide a valid Credit or Debit card (VISA or Mastercard), so that the company reserves the predefined security deposit amount (Excess) on your card.
The security deposit is blocked/held until the end of the rental and is refunded/unblocked after the vehicle is being inspected on its return, given that is returned at the same condition as it was in the beggining of the rental, without damages or visible defects (as proved in the Car Inspection Form that is provided together with the Rental Agreement upon delivery), which, in case of any damage, will determine the amount that the renter must pay in a detailed note and the renter, authorises this amount to be deducted from the security deposit provided. 

In case it could not be possible to assess the damage immediately, the company shall have 5 days to return, if applicable, the remaining deposit, after the cost of the repair has been deducted. 
The refund process of the security deposit, could take up to 30 days, depending on the bank.
 
Credit/Debit cards that being used for pre-authorization or payment, should be hold on the name of the main driver, at the time of picking up the vehicle. 
*Virtual cards, revolut or cards from another person (including family members) will not be accepted!

Cash Security deposit

In case you are neither credit nor debit card holder, you can still rent a car with us, as you can leave a certain amount in cash as Security Deposit and receive it back in full, after you return the car, subjecting to its state.
Cash Security Deposit varries depending on the Excess amount of the car category selected.

Confirmation of a Booking

Bookings are confirmed with an advanced payment, payable with Bank Transfer or with credit/debit card via Viva Wallet Payments.
Only in some occassions, (e.g last minute booking) a reservation can be confirmed without advance payment, you may contact us for further information.

Vehicle delivery & return

We offer free pick-up & drop off services at Heraklion airport, port and city. Delivery/return in Heraklion city at your hotel/accommodation, is feasible only when there is access by car.
For pick-up & drop off services at Chania airport, applies additional transfer fee, you may contact us for further information.
The delivery and return of the rental vehicle, should be made at the agreed location, dates and times specified in your reservation, which is confirmed by the company.
Under no circumstances may the vehicle be returned in another date, time or location, different from what agreed and that indicated in the rental contract.
For situations of abandoning the rented vehicle in other place than the agreed location specified in the rental contract, the renter is sole liable for the costs arising for the repatriation of the vehicle at the company's heads office plus a penalty fee of 100€, due to breach of the rental agreement.

Car Category and Capacity 

Every reservation, is completed and confirmed based on the category selected by the renter. We are unable to guarantee a particular brand or model during the booking process. 
The car shown on the confirmation document is indicative and can be delivered a different car model/brand/colour instead which is deemed to be similar, within the category selected.
The company has no liability when a vehicle is being unsuitable for all passengers and their luggage. 
Information provided in our website regarding luggage and passenger capacity is only for guidance purposes and could vary depending on the car category reserved.

Car Inspection

Upon collection of the rental vehicle, we strongly recommend all customers to check over the vehicle together with our representative, directly at the pick-up spot. 
This is to ensure that any damage, including minor dents and scratches, are noted in the Vehicle Inspection Form which is provided together with the rental contract upon delivery, by our representative.
Same upon return of your vehicle, a similar inspection is been made by our representative at the return spot, to confirm that, no damages, dents or scratches were ocurred to the vehicle during the rental period.
Smart tip before you start your trip:
Always check the condition of the vehicle before you leave the rental agency. Beside the car inspection that is been done upon collection of the vehicle, taking photos of the car is the best way to avoid any misunderstandings, at the end of the rental.

Vehicle Condition & Use

You will collect a fully audited vehicle, in perfect working order, with all the neccessary documents, tools and accessories, as well as in a good general condition, in terms of the exterior and interior cleanliness. 
It is your responsibility to maintain the correct functioning of the car with the utmost diligence, by keeping the right tire presure, beware of any warning signals, respect current Traffic Regulations at all times and places, as well as any legal provisions regarding traffic, transport and road safety, keeping the interior clean and other common sense actions.
Always lock the vehicle, park in appropriate and safe locations and engage the hand brake if the vehicle is not being used.
The rented vehicle, can only be used for leissure purposes and by the drivers stated in the rental contract. In the event that the vehicle is being used against company's rental Terms, the company has the right to terminate the rental without notice and without possibility of any kind of reimbursement. Moreover, the company reserves the right to carry out all legal actions, to obtain compensation for any corresponding damages.
In case of excess dirt (indoor or outdoor) upon return,  including sand on seats, floor, trunk, any kind of stains on seats, vomit, hair from animals etc., so that is required special cleaning process, the charge is between 80-150€, accordingly.

Fuel policy

We work with "same to same" fuel policy, which means that we deliver the car to you with a certain amount of fuel and you should return it back with the same level as collected. 
It is important to follow all instructions indicated upon delivery and always use the correct type of fuel. 
If you return the vehicle with less fuel than you started with, you will be requested to pay the corresponding amount for the missing fuel, plus refueling fee of 15€.
*Missing fuel payments and fees are accepted only by cash. 
There is no possibility of refund in case of more fuel in the tank upon return.

Car seats and other equipment

Equipment such as safety child seats, chargers, phone stands, USB plugs etc., are available only upon request & depending on availability.
Our company provides a big variety of safety child seats such as: Infant seats (0-9kg), Baby seats (9-18kg), Highback Booster seats (18-25kg), Booster seats (25-36kg) at a low daily charge 2€/day.
The placement of the kid's seat in the car is responsibility of the renter. 
*For loss or damage to the kid's car seats, the charge is ranged between 50 - 80€ depending on the seat type.

Traffic Violations & Fines

The renter is responsible for any traffic violations and fines, during the period that the vehicle is under his possession, according to the rental agreement signed.
If a fine is incurred, the amount of 25€ will be charged in addition, as administration fee.
The payment of fines and administration fees are not included in any of the insurance coverage. 

Additionally, in the event that the authorities retain the vehicle resulting from an act or omission on the part of the renter, whatever the cause, the renter shall be liable and will indemnify the rental company for all expenses (towing, confiscation, penalties) and loss of profits (according to prices in force at that time) incurred, as a result for this action.

Important Information: We kindly inform our customers that, according to the new Road Traffic Code, the Driving License will be revoked for 60 days, in the following cases:
  • Failure to use a seat belt
  • Failure to use a protective helmet
  • Use of a mobile phone
  • Non-use of a proper child seat
For foreign nationals, the driver's license will be returned after the 60 days have passed, through their Embassy.

Transporting the vehicle outside Crete

Ferrying/transporting the rental vehicle outside Crete boarders, to any other island or in the mainland, is prohibited!
Insurance and roadside assistance are valid and provided only, for Crete island.

Rental period

  • For rentals taking place in our main office, the minimum rental period, is one (1) day.
    *One-day rental is considered from the morning at 09:00 until the evening at 20:00, of the same day.
  • For rentals taking place at Heraklion area (airport or port), the minimum rental period is three (3) days.
  • For rentals made at Chania airport, the minimum rental period is seven (7) days.
There is a grace period of 1 hour (60 minutes) after consultation with the company, at the end of the rental. After the pass of 1 hour, please note that, a full day rate will be charged.

Out-of-hours Service

Delivery and return of vehicle outside office opening hours (from 22:00 until 08:00am) is considered out-of-hours service and is available upon request, at an additional fee.
For further information, please contact us.

Car return outside opening hours (between 22:00 - 08:00 am)

We always recommend that you return the vehicle during the Company's business working hours. Although it is allowed to return the car out of working hours, please be aware that, until the car will be received and inspected by a member of our company, the renter is sole responsible for its condition and may be charged in case of damages.

Rental extension/prolonging

To extend/prolong the rental period, the renter must contact the company by email and send a written request at least 48 hours, prior to the return date.
Requests by phone, will not be accepted.
Rental extension is subject to availability, therefore the renter must be prepared that his/her request, might not be accepted, if the vehicle is already booked.
In the event that there is no consent for extension by the company, the vehicle is considered to move without authorization and against the terms of the company,  fact that's being punished by law and on the responsibility of the driver, with a penalty fee of 100€, plus the rental day value.

Booking Modification

Please note that modification service is free of charge, but any modification made such as amendment of the pick-up or drop-off location, car group, or rental period, is subject to availability and may affect the rental price, causing it to differ from the price indicated in the initial confirmation form.

Cancellation/Refund/No Show

Cancellations must be notified in written to the company by email, minimum 72 hours prior to the pick-up. In this case, cancellation process is free.
For notifications related to cancellation of a booking, less than 72 hours from the pick-up applies cancellation fee of 40€ and any advance payments will not be refunded.

Concerning cancellations made during high season (July-August-September) the deposit amount is not refundable but can be credited for future services.
 
Refund policy, is not possible for the following:
- Earlier vehicle return (before the date or time stated in the rental agreement) 
- More fuel in the tank upon return
- Wrong selection of vehicle category by the renter
- Failure to present required documentation upon delivery (driver's license, passport/ID, credit/debit card)
- Cancellation during high season (July-August-September)
 
If the customer does not appear at the specified date and time for the car pick up, this will be considered as "No-Show" and in such case the customer is not entititled of refund.
There is a grace period of 2 hours from the pick-up time indicated in the confirmation document, after which, the booking is automaticaly cancelled and considered as a "No-Show".

Flight/Ferry Delays

If you receive an update that your flight or ferry is delayed or cancelled, please inform us the sooner, in order to reschedule your booking if possible.
In case of misfailure to inform us about any changes on your arrival schedule, we cannot guarantee the validity of the reservation, therefore after the pass of 2 hours from the original pick-up time, we keep the right to dispose the reserved vehicle freely, without entitlement of any compensation or refund. 
Please note that, for delayed flight arrivals after 23:00pm even with prior notice, applies extra fee for car delivery out-of-working-hours.

Breakdown, Flat tire and Roadside Assistance

Αll our cars, are covered 24/7 by roadside assistance, provided that the vehicles are moving only on paved/asphalted roads and streets. 
In the event of a breakdown or mechanical problem, or if the renter is involved in a car accident, he should call the car rental company immediately!
Keep in mind that, a minimum amount of time is required to resolve the problem, estimated to be 4 hours after the problem is reported.

In case you have a punctured tire during the rental, you should immediately stop the vehicle to a secure place and replace directly the flat tire with the spare, using the spare wheel and neccessary tools, at the trunk of the vehicle. If you need help, contact us to give you more instructions.
If the tire is punctured under normal driving conditions (not when driving off road), the repair costs are paid by the company. 
Then, you need to drive to a tire-shop closer to your location, in order to repair the tire. The repair charge, varries between 8-12€ and the amount is fully refunded upon return, after a payment receipt is provided.
In case the tire is completely damaged or destroyed, resulting its repair impossible, the renter is obligated to pay the total costs for tire replacement. 
Please note that, the company does not incur any additional expenses arising from tire repair or replacement.
*Flat tire replacement, is not covered by roadside assistance.

The company is the only responsible, to authorize any repair or management to the vehicle. 
In the event of serious mechanical failure or accident, resulting in complete immobilization of the vehicle, the company will replace the car with another of the same or bigger category, subject to availability, within 48 hours from reporting the incident and depending on the location.
Always keep in mind, that we have the right to investigate the circumstances of an accident or breakdown and not proceed to car replacement, if proved that the use of the car was against our terms & conditions.
For towing services and provision of roadside assistance related to off-road cases, the cost is 300€ and is paid exlusively by the renter.

Accident

In case of an accident or any other incident (collision, fire, theft, etc.) the renter must: 
1) to notify the rental company immediately (24/7 telephone service number is stated on the rental agreement)  
2) to note the name/surname, mobile number and number plate of the persons and/or cars involved in the incident and not accept any responsibility or guilt
3) to contact the police and ambulance if needed (international emergency number 112)
4) to collect all relevant information from third parties and any relevant documents or other evidence (e.g recent photos, testimonies, etc.) and forward it to the rental company
5) not to leave the scene of the accident or abandon the vehicle until a representative of the rental company or the insurance service arrives
6) to complete and sign any relevant declaration (detailed accident report, etc.) provided by the insurance service

Smoking & Pet Policy

Pets can be transported only in a special animal transport case, after the written aproval of the company.
Smoking is stricktly prohibited in the cars! Penalty for smoking in the rented vehicle is 150€.

Mandatory

- It is mandatory requirement to have the rental contract in the vehicle at all times.
- Any complaints must always be reported within 24 hours after taking over the vehicle. Claims made
after this period are not going to be considered.

Personal Data Protection

The rental company takes care that personal data of the Renter are processed according to the personal data protection requirements applicable in the European Union including the General Data Protection Regulation 2016/679. The Company ensures that the Renter’s personal data will be processed in accordance with lawful business purposes in order to ensure providing the service requested by the renter. 
Moreover, the renter agrees that:
a)  the rental company is entitled to process and send the renter’s provided personal data and contact information (full name, date of birth, phone number, email address, etc.), in order to complete the booking process
b) the renter’s email will be used by the company to send confirmation of the booking and any other information related to his/hers reservation
c) the renter’s phone number will be used by the company to clarify questions regarding the booking, if they arise

Modification of Terms & Conditions

Above conditions may be modified by the rental company at any time, particularly, in order to adapt to regulatory changes or to the applicable trade policy.
Therefore we recommend to all our customers, before renting a vehicle through our website, to read all general rental conditions, carefully.
Latest modification - March 2023

Jurisdiction

The rental contract is made with the laws of the country (Greece) in which it is signed and governed by them. Both parties agree that for the resolution of any dispute arising from this contract, the Judicial Court of the District of Heraklion will be competent.



**Please note that we try to have the best translations possible to all available languages. In some cases there might be a small difference between the translations, so you might want to consult the English version of the General Rental Conditions, which is the original written language.
Thank you for your understanding.