Insurance Policy / Coverings & Waivers

insurance Policy Incurance Coverage

Full Insurance (CDW) is always included in the rental prices and reduces the renter's responsibility in case of accident or damage to the rental vehicle, up to a maximum Excess amount, depending on the vehicle category. 

The Excess amount, is adjusted according to the category, in the following amounts:
- Economy & Medium category € 300.00
- Full-sized & Family category € 500.00
- SUV, Cabrio, Minivan & Minibus category € 800.00

 Premium Full Insurance (FDW) is available upon request with an additional daily cost, depending on the car group and for rentals of minimum length of 7 days.
FDW Premium Full Insurance,
provides complete insurance coverage, without excess, in case of damage or accident to the rental vehicle by the driver's responsibility,
as long as the rental terms & conditions, are not being violated.

** FDW insurance package however, is not available for the following car categories: Jeep & SUV vehicles, Convertibles, Minivans & Minibuses

Third Party Liability Insurance (TPL) without excess for Personal Injuries per victim, up to 1.200.000 euro.

Public Liability Insurance (PLI) without excess for material & properties, up to 1.200.000 euro.

Personal Accident Insurance (PAI) without excess for medical expensies, up to 5.000 euro.

Fire & Theft Insurance (TP) without excess, covers the rental vehicle, for total or partial loss. 
Theft insurance , does not cover any stolen belongings of the customer.



Roadside Assistance Roadside assistance and vehicle replacement

In cooperation with INTERAMERICAN and ELPA, all our cars are covered 24/7 by roadside assistance. 

Any mechanical problem you may face with your car or in the unfortunate event of an accident, you must report it immediately to the car hire company, whose telephone numbers are stated on the rental agreement.

All contact details & information, are always provided up on delivery, by our representatives. 

Our help center support, will receive your calls at any time and we will try to help you in the best way. 

In case of seriοus breakdown or in case of an accident, which results in the complete immobilization of the rental vehicle, the company will replace the vehicle with another of the same or bigger size, within 24 hours from reference time.

Autocreta Car Rental company however, retains the right to investigate the circumstances of an accident or a breakdown and not proceed to any replacement, in case the use of the rental vehicle was not according the company's terms & rental policy.


Tire Replacement Flat tire

In case of flat tire during the rental, the replacement of the flat tire with the spare, is clearly a responsibility of the renter and the company assumes no responsibility. 

If punctured the tire of the car under normal driving conditions (not by off road driving), the driver is exempt from all responsibility and the repair of the tire bears the company (costs will be covered when a receipt is provided). 

To rid the renter from any charge, the driver shall immediately replace the punctured tire with the spare. 

Flat tire replacement, is not covered by roadside assistance.

Renter is not covered, if insists on driving with a flat tire!


Driving conditions car rental autocretaDriving Conditions

We kindly inform our clients, that all rental vehicles, are strictly for driving in asphalted streets only!

In case the renter, drives with the rental vehicle off-road, or in any other unpaved / dirt street (Balos, etc.), there is absolutely no insurance coverage and the renter takes full responsibility, so for any damages that may occur to the rental vehicle, as well as for the cleaning of mud, dust, sand etc., in the interior and exterior of the vehicle.

Roadside assistance, is not provided if the vehicle is been driven off-road.


car accident report autocreta car rentals Situation of Accident

In the unfortunate event of an accident or in case of damage to the rental vehicle, regardless the responsibility, the renter needs to inform the rental company immediately and at any time.

The nearest police station, as well as the insurance company, should also be notified as soon by the rental company, in order to obtain an accident report, at the real time of the incident. 

The persons involved to the incident, including the renter, should remain at the accident location and not leave the scene, without notifying the rental company.

In case of injuries, the renter should immediately call both the police and ambulance.

Renter consumes full responsibility for injuries, damages to the rental vehicle or damages to properties that may occur, in case of delayed or deferred notification towards the rental company, as well as for any repair to the rental vehicle, without the formal approval of AUTOCRETA company.

If the incident is not recorded by the accident care service of our insurance company or by the police, or in case the renter leaves the scene of the accident without notice, all above insurances are voided.



Regardless the insurance package provided CDW or FDW, there is no coverage in any case for: wheels, tires, rims, the underside of the vehicle, damages that may be caused while driving on unpaved / dirt / gravel roads (Balos, etc.), damages caused by animals.

The renter is responsible for any damage to the interior of the vehicle, to the special equipment (GPS device, child seats, etc.) as well as for the loss or damage of the car key, the cost of which ranges from 70 to 400 euros, depending on the key type.

For damages that may be caused to the rental vehicle by driver's negligence, obvious acts of vandalism, driving while intoxicated or under the influence of drugs or other substances, conceding the vehicle to a third person not registered in the rental contract, driving or ferrying the rental vehicle outside Crete, ignoring overheating index & other warning signs, the renter will be the only responsible, for the total amount of the repair costs.

Renter is not covered if insists on driving with a flat tire, overheat indicator or other warning signs.

Accidents caused, due to the violation of the international traffic regulations, are NOT covered by any insurance.